Frequently Asked Questions
All Answers About tu99
Learn everything about opening an account, bKash deposits, claiming bonuses, cricket betting and responsible gaming.
Welcome to tu99. This page brings together the questions asked most often by players in Bangladesh. Whether you are opening an account at tu99 for the first time, looking to deposit via bKash or Nagad, wanting to learn about a bonus or promotion, or interested in playing responsibly — the sections below will answer all your questions. If you still can't find an answer, our 24/7 live chat support is always ready to help.
Section 01
Account and Registration
Opening an account at tu99 is simple and fast. Go to the tu99 Login page, fill in the registration form with your name, mobile number, password and other required details. Once verification is complete, your account will be active and you can start playing by depositing money directly via bKash or Nagad.
No, each player may hold only one account. Opening multiple accounts is against tu99's rules and may result in account suspension. If you forget your password, you can recover it directly from the login page.
As tu99 operates as a secure platform, a copy of your National ID (NID) or passport may be requested when needed. This keeps your account protected and prevents unauthorised use. The verification process is completely secure and confidential.
Click the "Forgot your password?" link on the tu99 Login page. Enter your registered mobile number and a one-time OTP will be sent to you. Verify the OTP and set a new password. The entire process takes just a few minutes.
Only those aged 21 or above may open an account and play at tu99. Age verification is part of our responsible gaming policy. Any account found to belong to a minor will be permanently closed.
Section 02
Deposits and Withdrawals
tu99 currently accepts deposits via four popular mobile banking methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳500 for all methods. Transactions can be made easily from anywhere at any time through your mobile.
A deposit from bKash to your tu99 account is usually instant or completed within just a few minutes. There may be a slight delay during periods of high load on the banking system. You will receive a notification once your account balance is updated after the deposit.
The minimum withdrawal amount at tu99 is ৳1,000. Withdrawal requests generally take between 30 minutes and 3 hours to process. The funds are sent back to whichever method you deposited with — Nagad, bKash or Rocket.
tu99 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, etc.) may deduct a small transaction charge according to their own terms. It is advisable to check your provider's fee structure before making a transaction.
If your withdrawal has not arrived within 3 hours, contact tu99's 24/7 live chat support. Keep your transaction ID and account details on hand. Our support team will review the matter promptly and provide a resolution.
Section 03
Games and How to Play
To bet on BPL or any other cricket match at tu99, go to the Sports Betting section, choose your preferred match and market (such as match winner, top batter or total runs) and confirm your stake amount. You can also place bets on live matches at real-time odds.
tu99 has a large number of slot games from leading providers including PG Soft, Pragmatic Play and JILI. You can enjoy popular games such as Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza and Fortune Gems. Fishing games, live casino and card games are also available.
RTP (Return to Player) is the mathematical average percentage of total wagers that a game returns to players over the long term. It is not a guarantee for any individual session. All games at tu99 are provided through certified providers who ensure fair play.
Yes, tu99 is a fully mobile-friendly platform. All games, sports betting and live casino can be enjoyed smoothly on both Android and iOS devices through a browser. No separate app download is required.
In tu99's live casino section you can enjoy Baccarat, Roulette, Blackjack, Andar Bahar and many more games with real dealers. Experience a genuine casino atmosphere in HD streaming from Evolution Gaming, Ezugi and other top providers.
Aviator is a crash-style game by Spribe where a plane takes off and a multiplier keeps increasing as it flies. Cash out at any point before the plane flies away to win; if you wait too long, you lose everything. You control both the stake amount and the timing of your cash out.
Section 04
Bonuses and Promotions
After opening a new account at tu99, you can receive a 100% bonus on your first deposit, up to ৳5,000. This means if you deposit ৳5,000 you can start playing with ৳10,000 in total. To claim the bonus, activate the offer at the time of your first deposit after registering.
The wagering requirement for the tu99 welcome bonus is 15x. This means the bonus amount must be wagered 15 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to place ৳15,000 in bets. This requirement is relatively low within the industry.
tu99's VIP program has five tiers: Bronze (weekly cashback up to 0.2%), Silver (0.5%), Gold (0.7%), Platinum (1.0%) and Diamond (1.2%). Tiers advance through regular play and each tier brings increased cashback and additional benefits.
Each week, a set percentage of your net losses is credited to your account as cashback according to your VIP tier. There is no need to apply separately for cashback — it is calculated automatically every Monday.
Yes, tu99 regularly offers promotional deals on Eid, Pohela Boishakh, BPL season and other special occasions. Reload bonuses, free bets and tournament offers are also available. Log in to your account or ask in live chat to find out about the latest offers.
Section 05
Security and Responsible Gaming
Yes, tu99 uses advanced SSL encryption technology to keep your personal information and financial transactions secure. Your data is never sold or shared with third parties. You can find full details on our privacy policy page.
Yes, tu99 takes responsible gaming seriously. You can set daily, weekly or monthly deposit limits. If you feel that your play is getting out of control, let the support team know — they will help arrange limits or a temporary break.
Self-exclusion is a feature that lets you temporarily or permanently distance yourself from tu99. To activate it, contact us via live chat or at [email protected] and let us know how long you want to be excluded. During an active exclusion period it will not be possible to log in or place bets on the account.
tu99 strictly follows a 21+ policy. Age is verified at registration and proof of identity may be requested at any time. Using the browser's parental controls on shared family devices is recommended to prevent minors from gaining access.
If you see unfamiliar transactions or logins on your account, change your password immediately and notify us via live chat or at [email protected]. Our security team will investigate promptly and take the necessary steps.
Still have questions? Contact Support
Our expert support team is available 7 days a week, 24 hours a day to help you.
Email: [email protected] | Support hours: 24/7