tu99's Privacy Policy — Your Information Is Our Responsibility

tu99 (referred to hereinafter as "we", "our", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. By using our website tu99.lat, you are considered to have accepted the terms described in this privacy policy.

The purpose of this privacy policy is to clearly inform you about what information tu99 collects, why it is collected, how it is used, how long it is stored, and what rights you have. We believe that transparency and trust are the foundation of a healthy relationship.

We collect various types of information when you register on the tu99 platform and use our services. This information helps us provide you with a seamless, secure, and personalised experience.

1.1 Information You Provide Directly

Information you give us directly during registration or while managing your account:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Payment information — records of transactions made via bKash, Nagad, Rocket, or Upay
• Documents provided for identity verification (relevant details from your national identity card or passport)
• Content of communications with the support team

1.2 Automatically Collected Information

Some information is collected automatically when you browse our website:

• IP address and device type
• Browser type and version
• Operating system information
• Visit times, pages viewed, and session duration on the website
• Referral URL (which website you came from)
• Information collected through cookies and similar tracking technologies

1.3 Gaming Activity Information

To maintain a safe and responsible gaming environment, we keep records of:

• Betting history and game activity
• Deposit and withdrawal transaction records
• Records of bonus usage and participation in promotions
• Account login times and login locations

The information collected is used for various legitimate and necessary purposes. We never use your information unnecessarily.

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Awarding bonuses and promotions and tracking wagering
• Tracking VIP programme progress
• Resolving technical issues on the platform

2.2 Security and Fraud Prevention

• Identifying and preventing unauthorised access to accounts
• Helping prevent money laundering and other financial crimes
• Age verification and identity confirmation
• Monitoring and investigating suspicious activity

2.3 Customer Support

• Providing support via live chat and email
• Resolving issues and handling complaints
• Sending important service-related notifications

2.4 Service Improvement

• Analysing and improving the user experience
• Making decisions about launching new games and services
• Developing and implementing responsible gaming tools

tu99 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

3.1 Service Partners

We work with trusted technology and payment providers who help operate our platform. These partners are required to comply with our privacy standards and may only use information to complete specific tasks.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful investigations, or applicable legal requirements. In such cases, we will disclose only the minimum information necessary.

3.3 With Your Consent

In any situation other than those described above, we will obtain your explicit consent before sharing your information.

The tu99 website uses cookies and similar technologies to improve your experience and keep the platform secure.

4.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions, ensuring security, and core functionality.
• Functional Cookies: For remembering your preferences such as language selection and betting preferences.
• Analytics Cookies: For monitoring website usage and improving our services.

4.2 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important platform features to stop working correctly.

To ensure the security of your information, tu99 has adopted industry-standard technical and organisational measures.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Passwords are encrypted using strong hashing algorithms
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• 24/7 system monitoring

5.2 Organisational Measures

• Only authorised staff can view your information
• All staff are trained on privacy matters
• Data protection policies are regularly reviewed and updated
• A rapid response plan is in place in the event of a data breach

5.3 Payment Security

All transactions completed via bKash, Nagad, Rocket, and Upay follow the respective payment service's own security protocols. We never store your payment PIN or mobile banking password.

We retain your information for as long as necessary to fulfil the required purposes or as long as a legal obligation exists.

• Active Accounts: All relevant information is retained for the duration the account remains active.
• Closed Accounts: After an account is closed, necessary financial records are retained in accordance with applicable legal requirements.
• Transaction Records: Records of financial transactions may be retained for an extended period for audit and legal purposes.
• Communication Records: Support-related chat and email records are retained for a set period for quality control purposes.

Once the designated retention period has expired, information is securely deleted or anonymised so that it can no longer identify an individual.

You have certain important rights regarding your personal information. To exercise these rights, please contact our support team.

7.1 Right of Access

You have the right to know what information we hold about you. You may request a copy of your information by submitting a written request.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will update it within a reasonable time.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations or ongoing disputes exist.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, for example where there is a dispute about the accuracy of the information.

7.5 Withdrawal of Consent

Where the processing of your information is based on your consent, you may withdraw that consent at any time. Processing completed before the withdrawal will remain valid.

tu99 is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21.

Through the age verification process at registration, we ensure that only adult users can open an account on our platform. If we become aware that information from a minor has been collected, we will immediately close the relevant account and delete the information.

If a parent or legal guardian suspects that a minor is using our platform, they are requested to contact us.

We may update this privacy policy from time to time due to business needs, legal changes, or service improvements.

For significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of this page

Continuing to use the platform after any changes are made will be considered as your acceptance of the updated privacy policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

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We promise that all your privacy-related requests will be handled with the utmost importance and care. Your trust in tu99 is our most valuable asset.

You can also visit our Terms & Conditions and Responsible Gaming pages for more related information.