tu99 Terms and Conditions

1. Definitions and Interpretations

The following words and phrases used in this document carry specific meanings:

• "Platform" — tu99's website, app, and related digital services.
• "User" or "You" — any person who has registered with tu99 or is using the platform.
• "We" or "tu99" — the organization operating this platform.
• "Account" — a user's personal profile created through registration.
• "Wager" or "Bet" — the act of placing money on a game or sports event.
• "Bonus" — any promotional reward or credit given by tu99.
• "Service" — casino games, sports betting, live games, and other entertainment activities.
• "BST" — Bangladesh Standard Time (UTC+6).

In these terms, singular words may be used in a plural sense and plural words in a singular sense, where the context requires.

2. Account Registration and Eligibility

2.1 Registration Requirements

To open an account with tu99 and use the service, you must meet the following requirements:

• You must be at least 21 years old.
• You must have an active and valid mobile number and email address.
• You will provide genuine and accurate information at the time of registration.
• Each person may operate only one account.
• You are not a resident of any area where online gaming is prohibited by law.

2.2 Identity Verification (KYC)

tu99 reserves the right to verify a user's identity at any time. For withdrawals or large transactions, government-issued identification (National ID, passport, or driving licence), proof of address, and payment method details may be requested. Withdrawals may be temporarily held until verification is complete.

3. Age Restrictions

tu99 is a service for users aged 21 and above only. Minors are not permitted to access the platform or open an account. We may verify age at any time and request relevant documents.

If it is found that a user operated an account while under the age of 21, that account will be immediately closed and all transactions will be considered void.

4. Account Security and Responsibility

4.1 Password Protection

It is your responsibility to keep your account login details completely confidential. Never share your password with any third party. If you suspect unauthorized access to your account, contact us immediately.

4.2 One Person, One Account

Each user may operate only one account. Creating multiple accounts from the same mobile number, email, device, or IP address is strictly prohibited. If this rule is violated, all related accounts will be closed and bonuses will be cancelled.

4.3 Account Transfer

Giving, selling, or operating an account on behalf of another person is strictly prohibited.

5. Deposit and Withdrawal Policy

5.1 Deposit Rules

The following payment methods are accepted for depositing funds at tu99: bKash, Nagad, Rocket, Upay. The minimum deposit amount is ৳500. There is no maximum deposit limit, however identity verification may be required for large amounts.

5.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. However, withdrawals may be delayed during identity verification.

• Withdrawals can only be made using the same method used for the deposit.
• Direct withdrawal from bonus funds is not allowed — the required wagering must be completed first.
• tu99 reserves the right to review any withdrawal request without giving a reason.

5.3 Currency

All transactions on tu99 are conducted in Bangladeshi Taka (BDT / ৳).

6. Bonuses and Promotional Offers

6.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳5,000. Registration and first deposit requirements must be met to claim this bonus.

6.2 Wagering Requirements

A 15x wagering requirement must be completed before bonus funds can be withdrawn. For example, a ৳1,000 bonus requires a total of ৳15,000 in bets. Both the original deposit and the bonus can be used together toward meeting the wagering requirement.

6.3 General Bonus Terms

• Each bonus offer may have its own expiry date, maximum limit, and rules.
• Claiming a new bonus may cancel a previously active bonus.
• If abuse of bonus benefits is suspected, tu99 may conduct an investigation and cancel the bonus.
• Terms for VIP or cashback bonuses will be communicated separately.

7. Betting and Gaming Rules

7.1 Bet Acceptance

A bet is only considered final when the system successfully confirms it and displays a bet ID. If a bet is not completed due to a technical issue, the relevant funds will be returned.

7.2 Game Results

All game results are determined by certified Random Number Generator (RNG) technology or live dealer methods. tu99 is committed to ensuring fair play.

7.3 Technical Issues

If a game is not completed correctly due to a technical fault, a decision will be made based on server logs. In such cases, tu99's decision will be considered final.

8. Prohibited Activities

The following activities are strictly prohibited on this platform:

• Creating or operating multiple accounts.
• Operating an account under a false identity or in someone else's name.
• Exploiting weaknesses in the bonus system to gain an unfair advantage (bonus arbitrage).
• Using software, bots, scripts, or automation to play games.
• Money laundering or conducting any unlawful financial activity.
• Attempting to breach the platform's security systems.
• Attempting to interfere with other users' accounts.
• Harassing, threatening, or engaging in offensive behaviour toward other users through the platform.