Responsible Gaming Policy

Play responsibly at tu99 — keep the fun, keep the control

tu99 believes entertainment should be enjoyable and safe. Our responsible gaming tools help you stay within your own limits and enjoy the experience at all times.

For ages 21 and above only
Protection Tools

Control over your play is in your hands

The tu99 platform offers several effective tools to help you maintain healthy gaming habits.

Set Deposit Limits

Set a fixed limit on how much you can deposit per day, per week, or per month. Lowering a limit takes effect immediately; increasing a limit follows a cooling-off period.

Financial Control

Session Time-Out

If you feel you need a break, activate a time-out for anywhere from 24 hours to 6 weeks. During this period, no betting or deposits can be made from your account.

Temporary Break

Self-Exclusion

If you want to stop gambling altogether, choose self-exclusion. It is possible to keep your account closed for a minimum of 6 months or permanently. While active, no promotional communications will be sent to you.

Long-Term Protection

Set a Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once that limit is reached, your gaming session will end automatically and a notification will be sent.

Budget Management

Reality Check Notifications

At regular intervals (30 minutes, 1 hour, or 2 hours) a message will appear on screen to remind you how long you have been playing and the total transactions made during the session.

Time Awareness

Account Protection and Verification

tu99 ensures that every account is verified and that no one under the age of 21 can register. Identity and age verification procedures are followed strictly.

Age Verification
Age Limit

Why the 21+ Age Policy Matters

Only individuals aged 21 or older may participate at tu99. This is a strict policy with no exceptions. Online gaming can have harmful effects on the mental development of younger individuals, which is why we enforce this age limit strictly.

Provide your date of birth accurately at registration. In any case of doubt, tu99 has the right to verify your identity directly. Providing false information may result in account suspension.

  • Age is verified automatically at registration
  • NID or passport may be requested if needed
  • Accounts belonging to minors are permanently closed
  • If you know a minor is using your device, notify us immediately
Warning Signs

Signs of Problem Gambling

Stay aware of these signs

  • Placing more bets to try to recover lost money
  • Hiding gambling from family or friends
  • Neglecting work, family, or relationships because of gambling
  • Feeling restless or irritable when trying to stop gambling
  • Taking on debt or selling assets to cover expenses
  • Continuing to play beyond set limits

If you notice these signs

If any of the above signs feel relevant to your situation, contact us via live chat without delay or activate self-exclusion. Seeking help is not a weakness — it is a courageous and sensible decision.

Step-by-Step Guide

How to Use the Protection Tools

1

Access Your Account

Log in to tu99 and go to your Profile Settings. Look for the "Responsible Gaming" section there.

2

Set Your Limits

Deposit limit, loss limit, or session time limit — set one or more limits based on your needs. These can be set on a daily, weekly, or monthly basis.

3

Turn On Reality Check

Choose your preferred break interval (30 minutes / 1 hour / 2 hours). Automatic notifications will appear at set intervals during your gaming session.

4

Time-Out or Exclusion

Choose a time-out for a temporary break. If you need long-term protection, activate self-exclusion. In either case, you can reach our support team for assistance.

5

Get Support

For any issue, contact us via 24/7 live chat or email. Our Bengali-speaking support team is always here for you.

Our Commitment

tu99's Sense of Responsibility

  • Fully preventing minors from registering and strictly enforcing the 21+ policy.
  • Not sending any promotional messages to users who have self-excluded.
  • Identifying patterns of problematic behavior and proactively reaching out to users when needed.
  • Keeping all gaming data secured with SSL encryption and ensuring fair play.
  • Providing prompt support for users who are in financial difficulty or at potential risk.
  • Promoting gambling as a form of entertainment, never as a source of income.
  • Processing requests for time-out or exclusion immediately.
Healthy Gaming

The Golden Rules of Responsible Play

Gaming at tu99 is for entertainment only. Our goal is to provide you with a safe, transparent, and enjoyable environment. Always keep the following principles in mind to ensure responsible play.

  • Only play with money you can afford to lose — never use funds set aside for rent, bills, or everyday essential expenses.
  • Set a budget — decide in advance how much you will spend each week or month and stick to that limit.
  • Take regular breaks — instead of playing for long stretches, step away occasionally, drink some water, and rest your eyes from the screen.
  • Accept losses as normal — winning and losing are both part of gambling. Do not place more bets to try to recover lost money.
  • Do not play under the influence of alcohol or emotional stress — making betting decisions when mentally unsettled carries greater risk.
  • Be open with family and friends — do not hesitate to let the people close to you know that you enjoy online gaming.
  • Do not make gaming your only leisure activity — also make time for family, friends, exercise, and other hobbies.

Keep in mind

Gambling is not a reliable way to earn money. It is simply a form of entertainment. The casino always holds a mathematical advantage, so there is no guarantee of winning in the long run. Play with realistic expectations and enjoy the experience.

If you or someone you know is struggling with a gambling problem, contact our support team. All conversations are kept strictly confidential.

FAQ

Questions and Answers on Responsible Gaming

Only individuals aged 21 or older may participate at tu99. Date of birth is verified at registration, and a copy of a national ID card or passport may be requested if needed. Any account found to belong to someone under 21 is closed immediately.

Log in to your tu99 account, go to Profile Settings, and you will find the deposit limit option under the "Responsible Gaming" section. You can set daily, weekly, or monthly limits separately. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period.

It is not possible to reactivate your account before the self-exclusion period ends. The minimum period is 6 months. Once the period ends, if you actively request reactivation, a cooling-off period must be completed first. If you choose permanent exclusion, the account can never be reopened.

A time-out is a temporary break — from 24 hours up to 6 weeks. During this period, logging in and betting are not possible, but the account reactivates automatically once the period ends. Self-exclusion, on the other hand, is a long-term or permanent solution — even after the period ends, the account remains closed unless you take active steps to reopen it.

Speak with our support team in Bengali via tu99's 24/7 live chat. You can also write to us by email at [email protected]. Our team will help you take the right steps with complete confidentiality, including activating self-exclusion.

If you find out that someone you know — especially a minor — is using your account, contact us immediately via live chat or email. We will arrange to suspend or permanently close the account and help you change your password.

Enjoy safely, play responsibly

Come to tu99 and enjoy BPL, IPL, slots, live casino — all in a completely safe environment. Use our tools to set your own limits.

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